Returns & Exchanges

At Azeron, we want you to be fully satisfied with your gaming experience; if your keypad isn't the perfect fit, you can return your device within 30 days of delivery for a refund or exchange. All returned electronics must be in their original packaging and include all accessories to qualify for a full reimbursement.

Return Process

• 1.
  Initiate Your Request

  Contact our support team through the official portal with your order number and a brief explanation of why the device didn't meet your needs.

• 2.
  Package Your Gear

  Securely place the Azeron keypad and all included cables or tools back into the original box to ensure protection against damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5 to 7 business days.